Enhancing social accountability through community empowerment: the case of citizen report card in Ethiopia

Course ID
Ethiopian Economics Association (EEA)
Eshetu Bekele

The historic adoption of the MDGs has given the global fight against poverty a much needed focus. Countries have become more committed, as expressed by the preparation of Poverty Reduction Strategy Papers (PRSPs) that primarily focus on engaging political leaders and high level decision makers, as well as mobilising civil society, communities, the general public and the media. This process has given more space to civil society organisations (CSOs) in many developing countries.
Apart from providing a highly contextualised road map to address the Millennium Development Goals (MDGs), the Ethiopian PRSP (which is a combination of PRSP and MDGs) has also opened up a vital space for civil society involvement in the design, implementation and monitoring of poverty reduction programmes. The establishment of the Poverty Action Network in Ethiopia (PANE) in March 2004 is a significant step in this direction. PANE, in keeping with the need for monitoring and evaluation of the MDGs/ PRSP at country level, has embarked on the first Citizens Report Card (CRC) study in Ethiopia.
CRC is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. CRCs provide citizens and governments with qualitative and quantitative information about gaps in service delivery and can also measure the level of awareness about citizens’ rights and responsibilities.
The findings derived from the CRC study can shed light on the degree to which pro-poor services are reaching target groups, the extent of gaps in service delivery, and the factors that contribute to any misdirection of resources or services. They help identify issues that constrain the poor from accessing and using services, including availability, ease of access, quality, reliability and cost. This paper aims to show the results of the CRC in selected poverty sectors in Ethiopia, and to identify possible ways to improve service delivery by the responsible public sector. Finally, on the basis of the findings of the study, the author suggests ways forward from the perspective of citizens and puts some general policy conclusions

Corporate Author: Getnet Alemu and Edilegnaw Wale (Editor) & Ethiopian Economic Association/Ethiopian Economic Policy Research Institute
Publisher: Ethiopian Economic Association (EEA)
ISBN/ISSN: 978-99944-54-06-8
Primary Descriptors: Empowerment

Geographic Descriptors: Ethiopia
Cataloge Date: 02/27/2013
Broad Subject heading: Social Sector
Call Number: 330.963 PRO 2009
Serial Key Title: Proceedings of the Fifth International Conference on the Ethiopian Economy
Publication catagory: International Conference
Content type: EEA Publication
Volume: II
Publication date: 2013-12-27 23:09:00
Forum or Discussion date: 2013-02-27 15:02:13
Place of publication: Addis Ababa, Ethiopia
Type of material: Book
Current frequency: Annualy
Author: Eshetu Bekele

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